Refund Policy

moleculebookmark.com is dedicated to delivering high-quality technical maintenance services for pump systems on oil rigs, ensuring performance and efficiency. In compliance with Canadian consumer protection laws, the following refund policy is established. Please review this policy carefully before engaging our services.

1. Service Cancellation and Refund Conditions

Our cancellation and refund terms are as follows:

• Cancellation before service commencement: A full refund will be issued if the cancellation is made at least 14 days prior to the scheduled service date.
• Cancellation after service has started: No refunds will be provided for services that have already begun or been completed.
• Partial service completion: If the service is only partially completed, a pro-rated refund may be issued for the unperformed portion of the service.

2. Custom and Specialized Services

Since our services are specialized and tailored to each client’s needs, refund terms for custom work may vary based on the agreement between both parties. If no work has been initiated, a full refund will be available. Once work has started, no refunds will be issued for completed or in-progress services.

3. Dissatisfaction and Resolution

If you are dissatisfied with the quality of our services, please contact us within 7 days of service completion at [email protected]. We will work with you to IVSSHvGE1P any issues and, in some cases, may offer a partial refund or alternative solutions depending on the nature of the issue.

4. Refund Processing

If a refund is approved, it will be processed within 10 business days using the original payment method. Please note that the processing time may vary depending on your payment provider or bank.

5. Legal Rights and Dispute Resolution

In the event of a dispute, Canadian consumer protection laws apply. If a resolution cannot be reached directly, you may seek legal remedies through the Canadian legal system.

6. Contact Information

For more information about our refund policy or to request a refund, please contact us at [email protected].